The automated payment terminals identify each customer’s account, and communicate with the utility’s back office over a secure network to complete the transaction in less than one minute. Anti-tamper units provide additional levels of security to prevent theft and vandalism. Sensitive credit card information is never stored anywhere on the kiosk, or within the software. Furthermore, each kiosk goes through a rekey process after a door has been opened for maintenance or for collection.
With AllKiosk, you can rest assured your payment terminals are secure. Our products’ hardware, like the pin pad, is recessed and prevents passersby from viewing a user’s pin. Account information is hidden on the screen. All the account information comes off of a user’s bill or chipped card.
The safe we outfit our kiosks with is UL 291 certified, with a separate door key lock combo which can only be accessed by those with the combination. There is always a two-step security process, which prevents anyone from tampering and/or installing scanner devices inside the hardware. And we ensure all data is Payment Card Industry (PCI) compliant.
The software uses C#, a Microsoft 4th generation programming language, to encrypt all information that passes through the kiosk. All communication over the internet is encrypted and we never store your customers’ personal information.
The only information that is stored in the machine is the data you need to improve your utility’s operations, and to identify the source of a kiosk failure if the situation ever arises. We create daily reports that are sent to your back offices, which allows the back office to reconcile daily transactions. Debug logs keep track of every screen, button pressed, and alert sent in the hardware and software applications.
You will have the ability to take kiosks offline if hardware fails, and automatically generate alerts to the back office to notify when to roll a truck. We allow for constant communication between the terminal and back office, which gives you complete transparency—and control.